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Funciones | Ministerio de Industria y Comercio - Paraguay

Funciones

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  • user warning: Table '.\mic\cache_filter' is marked as crashed and should be repaired query: UPDATE cache_filter SET data = '<p style=\"text-align: justify;\"><strong><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">La Dirección General de Defensa del Consumidor (DGDC), dependiente de la Subsecretaría de Estado de Comercio, tiene como funciones específicas:</span></strong></p>\n<p style=\"text-align: justify;\"><strong></strong><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Colaborar y asistir en la planificación, coordinación y ejecución de la&nbsp;</span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">política nacional&nbsp;</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">r</span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">ela</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">tiva a la defensa del consumidor.</span></p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Recibir, analizar, evaluar y encaminar las consultas que en materia de</span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">&nbsp;</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">defen</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">sa del consumidor se deriven a su atención y consideración.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Entender de oficio y recibir las denuncias en relación a hechos violatorios a la L</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">ey en materia de defensa del consumidor, e instruir y sustanciar el correspondiente procedimiento sumarial en investigación de las alegaciones, recomendando la Resolución respectiva.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Decidir controversias mediante el arbitraje y procurar la conciliación.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Practicar las inspecciones correspondientes y requerir información de interés de la ofic</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">ina.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Prestar a los consumidores orientación permanente sobre sus derechos y garantías.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Promover y realizar eventos o jornadas de capacitación, tanto a fabricant</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">es o consumidores.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Requerir de las demás reparticiones públicas la colaboración que estime necesaria para el cumplimiento de sus funciones.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Solicitar el concurso de órganos o entidades de notoria especialización técnica y cie</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">ntífica para la consecución de sus objetivos.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Promover la formación de asociaciones de consumidores, fomentar la creación de o</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">ficinas de defensa del consumidor de competencia comunitaria o Departamental, y mantener un registro nacional de asociaciones de consumidores.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Velar por el cumplimiento de las normas oficiales sobre calidad, peso, medida, precio o cantidad.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Desarrollar otras actividades compatibles con sus fines.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Coordinación Nacional de las negociaciones en el MERCOSUR en materia de defensa del consumidor, y relacionamiento con entidades afines del exterior.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><strong><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Actividades</span></strong></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Diseña, elabora y ejecuta delineamientos de políticas de consumo.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Recepciona y evalúa casos suscitados en materia de consumo.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Realiza fiscalizaciones de oficio y/o de parte.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Imparte medidas de solución de controversias (mediación, conciliación).</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Investiga temas referentes a la protección de intereses económicos de consumidor</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">es y/o usuarios.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Orienta e informa sobre aspectos básicos de productos y/o servicios expuestos en el mercado.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Educa, forma y sensibiliza al sector privado, público y sociedad civil en defens</span><span style=\"font-family: Arial, sans-serif; font-size: 15px;\">a del consumidor.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Realiza eventos de difusión y concienciación de la normativa vigente.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Coordina en forma conjunta con otros actores estratégicos el tratamiento de conflictos de consumo.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><strong><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Tareas</span></strong></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><strong></strong><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Envío de notas informativas, preventivas, notificaciones.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Emisión de resoluciones y dictámenes sobre diferentes casos de consumo.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Planificación de actividades con gremios empresariales, funcionarios públicos, asociaciones de consumidores y otros organismos de la sociedad civil.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Actualización del registro de denuncias, reclamos y actividades.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Preparación de materiales informativos y de educación para charlas de capacitación.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Promoción de la creación de oficinas de defensa del consumidor en los municipios del país.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Investigación temas relativos a normativas del MERCOSUR.</span></p>\n<p class=\"MsoNormal\" style=\"margin-top: 12pt; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; line-height: normal; text-align: justify;\"><span style=\"font-size: 10.0pt; mso-bidi-font-size: 11.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-fareast-language: ES;\"><span style=\"mso-list: Ignore;\">·<span style=\"font: 7.0pt &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style=\"font-size: 11.5pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;; color: black; mso-fareast-language: ES;\">Búsqueda de cooperación técnica con otros organismos.</span></p>\n', created = 1416799775, expire = 1416886175, headers = '', serialized = 0 WHERE cid = '2:a13f6c628c8f93396151f56464174607' in C:\xampp\htdocs\v1\includes\cache.inc on line 109.
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La Dirección General de Defensa del Consumidor (DGDC), dependiente de la Subsecretaría de Estado de Comercio, tiene como funciones específicas:

·        Colaborar y asistir en la planificación, coordinación y ejecución de la política nacional relativa a la defensa del consumidor.

·        Recibir, analizar, evaluar y encaminar las consultas que en materia de defensa del consumidor se deriven a su atención y consideración.

·        Entender de oficio y recibir las denuncias en relación a hechos violatorios a la Ley en materia de defensa del consumidor, e instruir y sustanciar el correspondiente procedimiento sumarial en investigación de las alegaciones, recomendando la Resolución respectiva.

·        Decidir controversias mediante el arbitraje y procurar la conciliación.

·         Practicar las inspecciones correspondientes y requerir información de interés de la oficina.

·         Prestar a los consumidores orientación permanente sobre sus derechos y garantías.

·         Promover y realizar eventos o jornadas de capacitación, tanto a fabricantes o consumidores.

·         Requerir de las demás reparticiones públicas la colaboración que estime necesaria para el cumplimiento de sus funciones.

·         Solicitar el concurso de órganos o entidades de notoria especialización técnica y científica para la consecución de sus objetivos.

·         Promover la formación de asociaciones de consumidores, fomentar la creación de oficinas de defensa del consumidor de competencia comunitaria o Departamental, y mantener un registro nacional de asociaciones de consumidores.

·         Velar por el cumplimiento de las normas oficiales sobre calidad, peso, medida, precio o cantidad.

·         Desarrollar otras actividades compatibles con sus fines.

·         Coordinación Nacional de las negociaciones en el MERCOSUR en materia de defensa del consumidor, y relacionamiento con entidades afines del exterior.

Actividades

·         Diseña, elabora y ejecuta delineamientos de políticas de consumo.

·         Recepciona y evalúa casos suscitados en materia de consumo.

·         Realiza fiscalizaciones de oficio y/o de parte.

·         Imparte medidas de solución de controversias (mediación, conciliación).

·         Investiga temas referentes a la protección de intereses económicos de consumidores y/o usuarios.

·         Orienta e informa sobre aspectos básicos de productos y/o servicios expuestos en el mercado.

·         Educa, forma y sensibiliza al sector privado, público y sociedad civil en defensa del consumidor.

·         Realiza eventos de difusión y concienciación de la normativa vigente.

·         Coordina en forma conjunta con otros actores estratégicos el tratamiento de conflictos de consumo.

Tareas

·        Envío de notas informativas, preventivas, notificaciones.

·        Emisión de resoluciones y dictámenes sobre diferentes casos de consumo.

·        Planificación de actividades con gremios empresariales, funcionarios públicos, asociaciones de consumidores y otros organismos de la sociedad civil.

·         Actualización del registro de denuncias, reclamos y actividades.

·         Preparación de materiales informativos y de educación para charlas de capacitación.

·         Promoción de la creación de oficinas de defensa del consumidor en los municipios del país.

·         Investigación temas relativos a normativas del MERCOSUR.

·         Búsqueda de cooperación técnica con otros organismos.

Lunes, 24 de Noviembre de 2014 - 12:29